✰ SHOP FAQ ✰
Where do you ship?
Currently, I ship everywhere in the US & Canada, and a few countries internationally. Shipping to the EU has been suspended until further notice.
I do not ship to countries listed in the USPS international service disruptions list.
How much is shipping?
Shipping is automatically calculated during checkout when a shipping address is provided.
Rates are provided by USPS & FedEx based on weight + the cost of shipping materials.
All orders ship from my studio in Queens, NYC!
When can I expect my order?
Orders ship once a week, please allow 6-8 business days for your order to process before it is shipped!
After your order has shipped, shipment times will vary based on the location. Here are approximate timelines:
- Domestic orders: 2-7 business days
- International orders: 2-4 weeks
Can I combine orders?
If multiple orders are going to the same shipping address placed within a 24 hr time frame, then yes! Please fill out the contact form and include the order numbers you are hoping to combine. A partial refund will be applied to shipping once it is mailed out.
I need to change/edit the address!
Please fill out the contact form as soon as possible so I can adjust the shipping address!
My order got returned to you!
If your order was returned to me due to an incomplete/wrong address, here is what I can offer:
- Ship it to the corrected address, but you will have to pay for shipping again
- If you do not wish to pay for shipping again and surrender your order, depending on the condition of the items returned to me, I can refund the cost of the order minus shipping
Can I cancel/return/exchange my order?
No 💔 I am a small business and cannot facilitate cancellations, returns, or exchanges! Cancellations can be made for duplicate orders.
Please be mindful when placing your order, thank you!
Something is missing/wrong with my order!
If there is a product missing from your order, please fill out the contact form!
My order was lost or stolen!
Once your package is shipped, it is unfortunately completely out of my control :-( It is the customer's responsibility to file a claim with USPS if you suspect that your package has been lost or stolen.
I cannot offer a refund or replacement on lost or stolen packages!
Will I have to pay international customs fees/duties/taxes?
Very likely, yes. The cost of my products do not include any international fees! Please check the customs fees/taxes/duties with your local postal service before placing an order.
It is the customer's responsibility to pay any additional fees/taxes once your package reaches your local postal service!
Local postal services are responsible for contacting you if your package is being held in customs.